Yes and no. Estimates by email or phone call are free. When you send in your watch, you’ll need to send it with $50.00. The assistant will open the package and log the watch into the system. The watchmaker will then open the watch to diagnose what is wrong with it. If it needs parts, our assistant will then call our vendors to obtain prices on these parts and finish working up the estimate with the watchmaker. You are then contacted via e-mail or phone call with the formal estimate. If you approve the estimate, we require a 50% deposit by check or cash. Balance due can be paid with a credit card when services are completed. If you decline the repairs, we will keep the $50.00 evaluation fee and return your watch.