All work is guaranteed for 1 full year unless otherwise noted.
The warranty will be VOID if the watch is opened or serviced by anyone other than personnel at our store. If the watch has been obviously abused, broken due to misuse, or used in a manner for which it was not designed, the warranty will not cover any resulting damages. If your watch is not a water-resistant model, DO NOT GET IT WET!! If your watch is a delicate dress watch, do not wear it while you are swimming, showering, doing dishes, playing sports, chopping ice, skydiving, or any other activity that puts undue stress on the watch that it was not designed to handle.
Treat your watch with care. It is a very delicate instrument but will give you many years of service if it is taken care of properly. An ounce of common sense and regular service will keep it going and in good condition for a lifetime. Check the band or bracelet from time to time for wear or looseness. Carignan Watch Company, Inc. is not responsible for any watch that has been lost due to the band breaking. In general, most watches need service every 4-7 years depending upon the type and grade of watch. Most quartz watches need batteries every 2-4 years. Your watch should be inspected in 2-3 years to ensure its continued proper functioning and water/dust resistance.
Some parts, such as certain electrical components and mainsprings, cannot be guaranteed. If you are not satisfied or the watch is not functioning properly due to our service, please return it to us ASAP and we will correct the issue. We will do everything possible to make your experience with us enjoyable and satisfying. We will gladly check your watch over at any time for free, i.e., free inspection, but the shipping costs will be paid by the customer. So bring it in or send it to us whenever you feel it may need attention. No other guarantee applies unless in writing by Denis Carignan.