FAQ Page

FAQ Page2019-09-14T12:42:02-04:00

We moved to our new location.  Now our watch repair shop and micro machine shop are both at the same place making it much easier to work efficiently.

Our new address is :

Carignan Watch Co

38 Church Street

Belmont, NH

03220

Do you provide free estimates?2024-08-01T19:26:47-04:00

Yes and no. Estimates by email or phone call are free. When you send in your watch, you’ll need to send it with $50.00. The assistant will open the package and log the watch into the system. The watchmaker will then open the watch to diagnose what is wrong with it. If it needs parts, our assistant will then call our vendors to obtain prices on these parts and finish working up the estimate with the watchmaker. You are then contacted via e-mail or phone call with the formal estimate. If you approve the estimate, we require a 50% deposit by check or cash. Balance due can be paid with a credit card when services are completed. If you decline the repairs, we will keep the $50.00 evaluation fee and return your watch.

How long will it take to repair my watch?2024-08-01T19:33:59-04:00

Our average turnaround time from when we receive the watch to its completion is currently running at 3-8 weeks.

How much does a watch restoration cost?2024-08-01T19:14:37-04:00

Price depends on a number of variables. We will give some examples. These are only examples. To be absolutely sure what it will cost to repair YOUR watch, the watchmaker needs to open it and see what is broken, not working (gummed up), etc.

  • Clean, oil, and regulation of a simple mechanical watch: $375-475.00
  • Clean, oil, and regulation of a more complicated watch: $475.00+
  • Clean, oil, and regulation of a multi-function/chronograph watch: $875.00+
  • Clean, oil, and regulation of a complicated auto chronograph $875.00+
  • Clean, oil, and regulation of a Fusee watch $1200.00+
  • Clean, oil, and regulation of complicated watches, such as repeaters, grand complications, perpetual calendars,Etc.  $1800.00+
  • Custom-made parts: Labor is $150 per hour.
  • Basic bench-work: Labor is $100 per hour
  • Dial refinishing: $200 minimum

*Other complications, age, rarity, etc. all affect cost.

We no longer perform single services. For example, you only need a crystal. We would only replace a crystal when servicing the watch.

Do you perform watch appraisals?2024-08-01T19:19:47-04:00

No, we do NOT perform appraisals. We do not carry appraisal insurance.

If you’re just curious about what your watch might be selling for, look up SOLD auction listings.

What is your privacy policy?2014-04-11T11:51:02-04:00

Any information you submit to us is not sold. Period. It is not given out either. You may occasionally receive e-mails about sales, a new service, new products, etc. We do conduct e-mail advertising.

How is the watch repair process handled?2024-08-01T19:17:26-04:00

If you send your watch to us for service, our assistant will open your package and log your watch and all of your info into the system. The watchmaker will then open the watch to diagnose what is wrong with it. If it needs parts, our assistant will then call our vendors to obtain prices on these parts and finish working up the estimate with the watchmaker. You are then contacted via e-mail or phone call with the estimate. If you approve the estimate, we require a 50% deposit by check or cash. Balance due can be paid with a credit card when services are completed. If you decline the repairs, we will keep the $50.00 evaluation fee and return your watch.

When do I need to pick up and/or pay for my repaired watch?2024-08-01T19:41:29-04:00

If you are local and we email or call, please make an appointment. All others, we email the invoice, which can be paid by card via our payment website. As stated on the invoice in red lettering, 1.5% is charged 30 days from date of invoice. We are not responsible for items left for over 60 days. This means from the time your item has been invoiced, not the total time we have had your timepiece.

What is your return check fee?2019-09-14T12:42:14-04:00

There will be a $40.00 service fee on all returned checks.

Should I insure my timepiece when mailing to you?2014-04-11T11:50:00-04:00

That’s up to you. If it were to ever get lost by the shipping facility you would need to make a claim. To receive any monies for the loss, I believe the facility would ask you if you purchased insurance. Please consult the appropriate shipping facilities’ guidelines for details.

What is the return shipping costs and carrier?2024-08-01T19:39:39-04:00

We usually use the United States Postal Service, with insurance. Recipient signature will be required upon delivery, per our insurance company’s requirement.

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