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Denise Garbinski

Denise Garbinski

Denis Carignan gave me back my favorite watch!!!! In 2001, I purchased, loved and wore to death a limited edition SPOON watch, made by Pulsar (Seiko). I wore that watch day and night for 7 years and got tons of compliments on it for its unique metallic blue oval face with a blue dot in the center. The watch has cool hands with a second hand, glows in the dark, shows the date, has a beautifully chunky bracelet, and always kept excellent time. However, the crystal ultimately became too scratched to be worn, so I retired the watch, hoping to replace it.In 2008, I contacted Seiko/Pulsar and numerous watch dealers and retailers but could never found anything like it again and even tried earnestly to find a used SPOON on Ebay, etc. but never could. Knowing the watch was one-of-a-kind, I took it to numerous repair shops throughout the San Francisco Bay area where I live, but none could find the crystal. I even sent the watch to Seiko/Pulsar Watch Repair headquarters in NJ and after waiting 3 months, received the watch back with a note saying the crystal could not be replaced. In deep despair, and unable to discard the watch despite its unwearability, I wrapped it up and put it away in a drawer. Two months ago, I discovered the watch in my drawer and decided I would try again. This time, I did an internet search for custom watch crystals and found Carignan Watch Company. I called, spoke with Denis Carignan and upon telling him my story he was very upbeat and optimistic that he could help me. He immediately started a search for the crystal and I sent him my watch the next day. His customer service was impeccable – he called me regularly to give me status updates and about 8 weeks later he called to tell me the watch was ready! I could not believe my ears. Denis was excited as I was! In addition to a beautiful new crystal, he steam cleaned the watch, rhodium-plated the areas that needed it, and replaced the battery – all for a very reasonable price. I was prepared to pay a lot of money for a custom crystal but he was able to do what no other watch repairer could. I am forever indebted to Denis Carignan for giving me back my beautiful one-of-a-kind watch. Thank you, Denis!


About the Author:

About Carignan Watch Repair Company Carignan Watch Company was officially started in January 1996. However, long before that, owner Denis Carignan was repairing watches as a hobby. It all began when he found an old pocket watch while antiquing. He was amazed by the craftsmanship and became captivated by what is known as horology. Over the years, we have repaired and restored thousands of timepieces. We specialize in repairing the timepieces that others give up on. Carignan Watch Company has a large inventory of parts and materials, and we also manufacture parts that cannot be purchased due to age or rarity. We service a variety of timepieces. We are an independent repair shop; we are in no way authorized by, affiliated with, or endorsed by ANY watch manufacturer, company or re-seller, and we like it that way. About Denis Carignan, Owner, Carignan Watch Company Many years ago I fell in love with watches and, like many others, I tried having a few serviced by so-called watchmakers and was very disappointed . The “factory authorized service centers” were even worse to deal with unfortunately. When I say I fell in love with watches, I mean it. They fascinate me on many levels and I think it is an absolute shame that it is difficult to get them serviced properly. I began repairing my own watches and before long I jumped in with both feet. From that point on, watches and the repair of them has been my passion, or perhaps obsession. I have devoted nearly all of my adult life to learning the craft and have been providing people and their watches the best possible services available for may years. When someone says “it cannot be done” or “you can’t fix this,” it sparks something in my mind that is hard for me to stop. At times I have spent hundreds of hours on a project that many other watchmakers had abandoned, determined to see it through no matter what. This is usually not profitable, but it sure is nice to see the look on the customer’s face when I hand them their running watch that is for all intensive purposes “back from the dead.” If I don’t know something, I ask someone. If I do not have something I need, I find it. If I cannot find something I need, I make it. If something is truly beyond my ability, I admit it and try to find someone who can help. If help cannot be found, I will do everything possible to learn how to do it myself. I take pride in my work, which I enjoy, and I am grateful to God for the abilities he has given me and plan to use those gifts for as long as I can. I came from a long line of engineers, machinists, and inventors, on both sides of my family, so it’s no wonder, I guess, that I am so interested in mechanical things. Every thing I have I worked very hard for. I hope someday my daughter will get into the business, but only time will tell; she is still young. I am self-employed and independent from any watch manufacturer at this time, for a reason. I do not like being dictated to and refuse to do things that I do not agree with. I am always working on honing the skills I have and learning new ones. I am very well connected and do not shy away from the tough jobs. I take the training I want to take. I work on whatever watch I want to work on, and I use the tools and equipment that I want and deem appropriate to use. I use both antique tools and modern tools that I have purchased over the course of many years. My shop is extremely well equipped and exactly the way I need it and want it. Very few shops have the capabilities that mine does. In my opinion, you should be able to bring your watch to whomever you want to have it repaired; it is your watch and your money. The person you bring it to should be able to get the training, parts, and equipment to service your watch easily and cost effectively, without jumping through constantly-changing hoops and hemorrhaging money. Pomp and circumstance is not something you will find here.
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